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CUSTOMER SERVICE

707-634-6033

YES!!! We have BOTH quantity discounts AND tiered shipping!

Support FAQs

What is your Privacy Policy? Returns Policy, Terms of Service, etc.?
How secure is my financial information?
I've lost my e-Store password! Can you send it to me?
How do I change my e-Store password?
What's the difference between Subscribing to your newsletter, Registering to get a FREE gift or promotional offer, & Registering in your e-Store?
I think I've used the wrong email address during your e-Store registration! How do I correct it?
My credit card was declined! Why?
I made a mistake when ordering! I need to change my order! What do I do?
How do I contact Customer Support?

What is your Privacy Policy? Returns Policy, Terms of Service, etc.?

Our privacy policy keeps your email safe and secure. We will never sell, rent, give, or divulge your email information to ANYONE.Our privacy policy is posted at https://www.spicepharm.com/pages/privacy-policy. Links to our other policies can be found at the bottom of every web page.

How secure is my financial information?

Our entire site uses the latest https: SSL encryption for all transmissions so the connection between you & us is highly secure. For financial transactions, we only use Authorize.net, the #1 merchant gateway. We never store your financial information, it's immediately passed to Authorize.net for processing using extra security. To minimize security threats, our website does NOT use Flash or Java.

I've lost my e-Store password! Can you send it to me?

Sorry, we're unable to access your password; it's been encrypted to protect your personal information from hackers, or anyone else, even us!

However, it's easy for you to reset your password by following these instructions:

How do I change my e-Store password?

The BEST WAY to change your password is to reset it:

  1. Make sure you are logged out of our e_store!
  2. Then either click on the "Forgot Password?" link and follow the online instructions.
  3. You can now create a new password!

What's the difference between Subscribing to your newsletter, Registering to get a FREE gift or promotional offer, & Registering in your e-Store?

Free gifts, promotional offers & newsletter subscriptions are managed through our secure, verified email list provider service, GetResponse. When you sign up for these, GetResponse verifies that you have opted in for the offer or service from us. This normally allows follow-on emails from us to reach you & NOT be flagged as Spam by GMail, Yahoo, AOL, etc.

When you register in our e-Store, you are setting up an account on our e-commerce server so you do not have enter address & other contact information each time you buy from us. This is completely independent from GetResponse. We never store your financial information. We do, however, forward your email address to GetResponse to automatically register you to receive our newsletter. You may opt out of this at any time. We promise never to spam you!

I think I've used the wrong email address during your e-Store registration! How do I correct it?

This can only be corrected by contacting Customer Support at 707-634-6033 x102. We highly recommend that you do this, as all receipts & shipping notifications are electronically sent to you via that email address, and your email address is used during the login process. It's very quick for us to fix this problem :)

My credit card was declined! Why?

The authorization or decline of the transaction comes from Authorize.net. If your transaction was declined & you'd like more details, please feel free to call Customer Support at 707-634-6033 x102.

I made a mistake when ordering! I need to change my order! What do I do?

We're glad to help! Contact Customer Support at 707-634-6033 x102; we can change your order! We appreciate your business :)

How do I contact Customer Support?

By email: support@spicepharm.com By phone: 707-634-6033 x102