My Turmeric Chocolate Elixir seems to have green flecks in It!!! Is it OK?
Yes! There's nothing wrong with the elixir. A number of customers have sent photos of the chocolate elixir with "green" particles inside. We had some of them send those bags to us so we could examine the "green". When those bags arrived, we couldn't find anything green! With a little more experimentation, this is what we discovered:
The green color is a peculiar optical "illusion" caused by white coconut milk powder that's become infused with the yellow of the turmeric reflecting "cold" fluorescent light which in turn interacts with the brown powder of the cacao. If you take the bag into warm incandescent light, the green disappears!
We haven't figured out how to prevent this occasional illusion from happening.
That said, if you are uncomfortable with using that bag of the elixir, please contact us at firstname.lastname@example.org and we'll send you another bag free of charge.
How secure is my financial information?
Our entire site uses the latest https: secure encryption for all transmissions so the connection between you & us is highly secure. For financial transactions, we only use Authorize.net, the #1 merchant gateway. We never store your financial information, it's immediately passed to Authorize.net for processing using extra security. To minimize security threats, our website does NOT use Flash or Java.
I've lost my e-Store password! Can you send it to me?
Sorry, we're unable to access your password; it's been encrypted to protect your personal information from hackers, or anyone else, even us!
However, it's easy for you to reset your password by following these instructions:
How do I change my e-Store password?
The BEST WAY to change your password is to reset it:
We'll immediately send you an email that allows you to create a new password!
What's the difference between Subscribing to your newsletter, Registering to get a FREE gift or promotional offer, & Registering in your e-Store?
Free gifts, promotional offers & newsletter subscriptions are managed through our secure, verified email list provider service. When you sign up for these, you have opted in for the offer or service from us. This normally allows follow-on emails from us to reach you & NOT be flagged as Spam by GMail, Yahoo, AOL, etc. You may opt out at anytime.
When you register in our e-Store, you are setting up an account on our e-commerce server so you do not have enter address & other contact information each time you buy from us. We never store your financial information. We do, however, forward your email address to our newsletter email provider to automatically register you to receive our newsletter. You may opt out of this at any time. We promise never to spam you!
I think I've used the wrong email address during your e-Store registration! How do I correct it?
This can only be corrected by contacting Customer Support at 707-634-6033 x3. We highly recommend that you do this, as all receipts & shipping notifications are electronically sent to you via that email address, and your email address is used during the login process. It's very quick for us to fix this problem :)
My credit card was declined! Why?
The authorization or decline of the transaction comes from Authorize.net. If your transaction was declined & you'd like more details, please feel free to call Customer Support at 707-634-6033 x3.
I made a mistake when ordering! I need to change my order! What do I do?
We're glad to help! Contact Customer Support at 707-634-6033 x3; we can change your order! We appreciate your business :)